AC Hotel Charlotte City Center

Brian exceeded my expectations when accommodating to me to ensure I felt taken care of and prioritized. He ensured my stay was satisfactory and went above and beyond to make sure I felt accommodated. Thank you Brian for a memorable stay!

Omg I love Dasha! She was the best valet driver . Warm spirt , very welcoming! She lit up my day! We always come to AC Hotel our third time here, everyone is always so polite.

My stay at this hotel was absolutely amazing and relaxing from start to finish. The atmosphere was peaceful, the rooms were clean and comfortable, and everything exceeded my expectations. It truly felt like a getaway where I could unwind and recharge. I want to personally recognize Mr. Eric Dunn for providing immaculate service. His professionalism, attentiveness, and warm personality made the experience even more special. He went above and beyond to ensure everything was perfect, and that level of care does not go unnoticed. Thank you for such a wonderful experience — I will definitely be returning!

Good location and easy access to Queen City Quarter directly from the hotel’s elevator. When we stayed they offered complimentary 12pm checkout (instead of 11am), which is much appreciated. But Don’t forget to bring your umbrellas because they don’t have any to lend you.

Jasmine at the front desk was the best part of our stay. She was courteous, respectful, helpful, and so kind. We’ve stayed at 5 Marriotts in the last 2 weeks for our road trip to Florida. We even stayed at the renaissance in St Augustine. Jasmine superseded all the front desk staff we worked with. A+ to her for her service!! Rooms were clean, definitely could’ve been stocked better. We did not have any hand soap and barely any towels. On our day of checkout, we had two different housekeepers knock on our door asking if we were checking out, once at 9am and once at 10am. With us having a baby, that wasn’t super appreciated, especially since we had until 11am. Overall we would stay again (and hope to see Jasmine).

We had a wonderful stay at the AC Hotel! The rooms were incredibly comfy, and every staff member we came in contact with was welcoming, friendly, and professional. Taylor was especially helpful and attentive, always making sure our needs were taken care of. Nicole in valet is truly an amazing person—seeing her friendly face every time we needed assistance was such a joy. Aiden in valet was also super helpful and made everything seamless. The level of service really stood out, and it made our stay that much more enjoyable. I highly recommend the AC Hotel and would absolutely stay here again!

Omg I can't rave enough about the AC Hotel. Think I set myself up because now I will want to stay here everytime I come to the Spectrum Center. So convenient. And Tysha Williams in the restaurant is so awesome. Such a vibrant soul and spirit. She's a keeper!

Great hotel. Staff were great. Exceptional staff of note were Mikal and Tysha at breakfast, they were so engaged and treated me like a friend and welcome to their home. Entire experience was awesome.